Skip to Content

Privacy Policy

This privacy policy sets out how Martin Vitera Limited collects, uses and protects your personal information.

We are committed to ensuring that your privacy is protected and that all personal data obtained and processed by us is done so in accordance with the General Data Protection Regulations (GDPR) and UK data protection laws. 

‘Personal Information’ means data that relates to a natural individual who can be identified from that information or together with other information which is held by or is likely to be held by the company.  Whilst GDPR does not cover information that identifies an organisation, it does cover personal and sensitive information relating to individuals within it (e.g. directors, beneficial owners or other controlling officials). 

Who are we

The company responsible for the processing of your personal information is Martin Vitera Limited, 31-35 Welling High Street, Welling, Kent, DA16 1TR. (Company number 1211816) This means that we are a ‘data controller’ under the GDPR.  Our registration number with the Information Commissioner’s Office is ZA360996.

This is an information website only.  No purchases or payments can be made directly from this site.  Purchases or further product information should be directed to info@martinvitera.co.uk.

Information we may collect from you

Data is only obtained, processed or stored when we have met the lawfulness of the processing requirements of the GDPR.  We may collect information to effectively and compliantly carry out everyday business transactions:

  • Name and job title
  • Addresses including all site locations
  • Contact details including email address, mobile and landline numbers.
  • Financial information, including bank details, credit/debit card details (although we do not retain completed card payment information).
  • Demographic information such as post code, along with preferences and interests.
  • Other information relevant to purchases, surveys and promotions. 

How the information is collected

Most of the personal information we hold about you is that which we collect directly from you.  Personal data can be collected in one or more of the following ways:

  • When you communicate through email, phone or website.
  • When you apply to open an account.
  • When you register to receive information from us.
  • Each time you purchase our products or services.
  • If you interact with us, respond to communications or surveys.
  • When you accept cookies on our website. 

What we do with the information we gather and the legal basis for processing

We require this information to understand your needs and to provide you with a better service and in particular for the following reasons:

  • It is necessary for the performance of a contract between you and us and essential for our legitimate interests and legal obligations including payment details.
  • To process payments and assess financial risks by carrying out credit reference checks.
  • Fulfil our obligations owed to a relevant regulator, tax authority or revenue service as is necessary for compliance with our legal and regulatory obligations.
  • We may use the information to improve our products and services.
  • To send communications about new products, services, company news and promotions or other information which we may think you may find interesting using the email which you have provided.  

Information sharing

We will not pass personal data to third parties for marketing, sales or any other commercial purposes without your prior explicit consent.  We only share personal data where we are required to do so by law, where it is necessary to fulfil our statutory obligations and in limited circumstances with certain third parties acting on our behalf in order to provide a service you have requested from us.  We undertake to share only information which is relevant and necessary for the provision of the relevant service.  People we share your information with are obliged to keep your details securely and use them only to fulfil your request.

In limited and necessary circumstances, your information may be transferred outside of the EEA or to an international organisation to comply with our legal or contractual requirements.

If it is necessary to transfer personal information outside of the EEA, we will make sure that it is protected in the same way as it was being used in the EEA and we will use one of these safeguards:

  • Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA.
  • Put in place a contract with the recipient that means they must protect it to the same standards as the EEA.

Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect.

If you suspect any misuse or loss of or unauthorised access to your personal information please let us know immediately by emailing the Data Controller at info@martinvitera.co.uk or calling 020 8301 5588.

Data breach

The GDPR defines a personal data breach as a “breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data”.  This includes breaches that are the result of both accidental and deliberate causes.  Personal data breaches can include:

  • Access by an unauthorised third party.
  • Deliberate or accidental action (or inaction) by a controller or processor. 
  • Sending personal data to an incorrect recipient.
  • Computing devices containing personal data being lost or stolen.
  • Alteration of personal data without permission. 
  • Loss of availability of personal data.

If there is a data breach which leads to the loss of highly sensitive data and poses a risk to that data, we will notify the relevant Information Commissioner Office within 72 hours of first becoming aware of that breach.  The data subject will also be notified. 

How long is it kept

To meet our legal data protection and privacy obligations we only hold on to your information for as long as we need it and for the purposes we acquired it in the first place.  Where we have a formal engagement, we will collect personal data and retain it for as long as required under current legislation.

Where we do not have a formal engagement and you have submitted your data via our website we shall keep your personal information on our database, subject to your right to be forgotten at any time.

Links to Third Party Websites

We may provide links to other websites which are not operated and controlled by Martin Vitera Limited.  We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information.  We do not endorse or make any representations about third party websites. Third party websites may have their own privacy policies explaining how they use and share your information.  You should carefully review those privacy policies before you use these websites to make sure you are happy with how your data is being collected and shared.

How we use cookies

When someone visits www.martinvitera.co.uk we may collect information about your computer, including where available your IP address, operating system and browser type for system administration.  This is statistical data about our users’ browsing actions and patterns and does not identify any individual. 

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.  Cookies contain information that is transferred to your computer’s hard drive.  They help us to improve our site and to deliver a better and more personalised service.  They enable us:

  • To estimate our audience size.
  • To store information about your preferences and so allow us to customise our site according to your individual interests. 
  • To understand your usage pattern. 
  • To speed up your searches.
  • To recognise you when you return to our site. 

Your rights

Under the GDPR and the Data Protection Act 2018 you have a number of rights with regard to your personal data.  You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability.

  • You have the right to obtain access to and copies of personal information we hold about you which you have provided to us, including for the purpose of you transmitting that data to another data controller.  We will provide this information at the earliest opportunity.
  • Deliberate or accidental action (or inaction) by a controller or processor.
  • Where the provision of information is complex or subject to a valid delay, the period may be extended by two further months where necessary and you will be kept informed throughout the retrieval process of the reasons for the delay.
  • You have the right to require us to update and amend personal information we hold about you which you have provided to us.
  • You have the right to request us not to send you marketing communication.
  • You have the right to request us to erase all your personal information (the right to be forgotten).

Please note that these rights may be limited by data protection legislation and we may be entitled to refuse requests where exceptions apply.  If, for any reason, we are unable to act in response to a request for erasure, we always provide a written explanation to the reasons why. 

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Martin Vitera Limited, 31-35 Welling High Street, Welling, Kent, DA16 1TR.

Back to Top